Best Customer Service Winners!

G&E McIntyres In Northampton Win Top Customer Service Award 2020

best customer service winners, G&E McIntyres Hair Salon, NorthamptonThe team at G&E McIntyres Hair Salon in Northampton are thrilled to have won the Customer Service Award at the prestigious HJ British Hairdressing Business Awards 2020, beating hundreds of other salons to win this coveted title. 

They were also named finalists in the Salon of the Year 2 and the Salon Stylist of the Year categories. 

Gavin McIntyre said: “Our team has been outstanding this year. We’ve had to adapt and adjust quickly and we’re so proud of them for taking on the challenges of the past 12 months. They’ve been a dream to work with and we’re so delighted to have won. Well done to all of the 2020 finalists as it’s been a difficult year for all of us!

"This year has certainly tested the hair industry to its limits and our business has faced challenges we never imagined we’d see. As salon owners, we’ve become used to adapting, taking risks, seeing what works and re-evaluating for the benefit of our business and these skills have certainly helped us to weather the storm in the last few months. These awards prove to us that hairdressers are strong and resilient. We are survivors."

The Customer Service award, sponsored by Schwarzkopf Professional, recognises salons that create an outstanding customer journey. G&E McIntyre earned this top industry badge of honour thanks to its brilliant way of meeting client needs, evaluating working methods and crafting an amazing customer experience prior to and during lockdown.

Korey Grantham who works at G&E McIntyres captured the attention of a host of industry judges and is one of just six stylists in Britain nominated for Salon Stylist of the Year, sponsored by JOICO. The category celebrates a qualified stylist who works full time in a British salon. Strong in both technical and relational skills, stylist Korey stood out for his customer care, extensive product knowledge and commitment to keeping up-to-date with the latest industry trends. Interest in training and professional growth was essential too, as was evidence of wider contribution to the salon team, not forgetting glowing client testimonials.

The salon is also recognised for its all-round brilliance, securing a place as one of six companies in the UK now in reach of winning the Salon of the Year award, sponsored by L’Oréal Professionnel. The category celebrates a single independent venture with an annual turnover of less than £350,000 that is excelling in all aspects of business.

HJ’s British Hairdressing Business Awards promote professionalism, innovation and excellence, while recognising those individuals and teams who work tirelessly to raise the profile of the hairdressing industry and make it attractive to new entrants while keeping it at the forefront of the mind of the consumer.